Last updated: EDIT ME — insert publish date
These Terms of Service ("Terms") govern your use of Sukoon Support, a live chat support platform operated by SukoonKey EDIT ME — legal entity name if any. By creating an account or using the service, you agree to these Terms.
Sukoon Support lets a business ("Client", "you") embed a live chat widget on its own website and manage conversations with its website visitors through our dashboard. We provide the platform; we are not a party to any conversation between you and your visitors.
You're responsible for keeping your login credentials and any agent logins you create confidential, and for all activity under your account. Notify us immediately if you suspect unauthorized access.
New accounts receive a 14-day free trial with full feature access, up to the trial agent limit shown at signup. No payment method is required to start a trial. At the end of the trial, your dashboard access is paused until you upgrade to a paid plan.
Paid plans (Starter, Pro, Business) are billed on the terms shown on our pricing page at the time you subscribe. At this time, payments are processed manually — you pay via the bank transfer or JazzCash details we provide, and send us confirmation. Your account is activated or renewed once we confirm payment.
Prices are shown in PKR, with an approximate USD reference for international Clients; the PKR amount is the amount due unless otherwise agreed. We may change our prices for future billing periods; we'll give you reasonable notice before a price change takes effect for your account.
EDIT ME — decide and state your refund policy here, e.g. "Payments are non-refundable except where required by law" or "Refundable within 7 days if unused." Currently left as a placeholder — please fill this in deliberately, it's a real commitment to customers.
You agree not to use Sukoon Support to send unlawful, harassing, or fraudulent content, to attempt to bypass account or usage limits, or to interfere with the security or normal operation of the service. We may suspend accounts that violate this section.
You own the conversation data collected through your widget. We process it on your behalf to provide the service, as described in our Privacy Policy. You're responsible for how you and your team use visitor data, including complying with any laws that apply to your own business and your visitors.
We work to keep Sukoon Support reliably available, but we don't currently guarantee a specific uptime percentage or service level. We may perform maintenance that temporarily affects availability, and we'll try to keep disruption to a minimum.
We may suspend or terminate an account for non-payment, violation of these Terms, or unlawful use. You may stop using the service and request account deletion at any time by contacting us; deletion removes your agents, conversations, and messages permanently.
Sukoon Support is provided "as is." To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of the service, including lost messages, lost business, or lost data, beyond fees you've paid us in the preceding month.
We may update these Terms as the service evolves. Continued use after an update means you accept the revised Terms. We'll update the "Last updated" date above when we do.
EDIT ME — confirm governing law/jurisdiction, e.g. "These Terms are governed by the laws of Pakistan." Recommend confirming with a local lawyer, especially given international customers.
Questions about these Terms? Reach us at EDIT ME — support email or on WhatsApp at EDIT ME — WhatsApp number.